PartyRide Non-Discrimination Policy  

Effective date: February 10, 2026 
Scope: This policy applies to all individuals who use or interact with PartyRide’s platform and services—including riders (guests and hosts), drivers, vehicle owners/fleet partners, venue partners, contractors, and employees. 

1) Policy Statement 

PartyRide is committed to providing safe, reliable, and equitable access to transportation. Discrimination, harassment, or retaliation of any kind is strictly prohibited and may result in suspension or removal from the platform. 

2) Protected Characteristics 

No one using PartyRide may deny service, treat someone differently, harass, or retaliate against any individual based on actual or perceived: 

  • Race, color, ethnicity, national origin 
  • Religion or religious dress/practices 
  • Sex, sexual orientation, gender identity, or gender expression 
  • Pregnancy or related conditions 
  • Age (as protected by law) 
  • Disability (including temporary disabilities), use of assistive devices, or service animals 
  • Military/veteran status 
  • Genetic information 
  • Any other characteristic protected by federal, state, or local law 

3) Prohibited Conduct (Examples) 

  • Refusing, canceling, or altering service because of a protected characteristic 
  • Using slurs, epithets, or biased language; mocking accents, attire, or religious dress 
  • Penalizing riders for service animals or mobility devices 
  • Steering riders away from certain destinations or neighborhoods for biased reasons 
  • Harassing, threatening, or retaliating after someone reports discrimination 

4) Service Animals & Assistive Devices 

  • Drivers must always accommodate service animals; no documentation or special ID can be required. You may ask only two questions when not obvious: 
  • “Is the dog a service animal required because of a disability?” 
  • “What work or task has the dog been trained to perform?”  
  • Drivers cannot charge extra fees, refuse rides, or require riders to book a special “pet” option for service animals. Industry guidance emphasizes an “always say yes” approach consistent with ADA obligations.  
  • A service animal may be excluded only if out of control and unhandled, or not housebroken. If excluded, the rider must be offered the service without the animal where feasible.  
  • Canes, walkers, collapsible wheelchairs, and other assistive devices must be reasonably accommodated (e.g., stowing safely without extra charge). 

5) Accessibility & Reasonable Accommodations 

  • Wheelchair access (WAV): In markets where WAV supply is limited, PartyRide will use reasonable efforts to provide WAV options, alternatives, or cost-neutral handoffs (e.g., to authorized partners) without discriminatory wait times or pricing. 
  • Language support: Where available, in-app translations or support channels will help riders/drivers with limited English proficiency. 
  • Religious practices: Religious attire (e.g., hijab, turban, yarmulke) is permitted. Reasonable schedule/route accommodations may be considered when operationally feasible. 

6) Safety & Neutral, Non-Discriminatory Rules 

Drivers may refuse or end service only for legitimate safety or policy reasons applied uniformly (e.g., violence or harassment, vandalism, open containers where prohibited, over-capacity, refusal to wear seatbelts, immediate hazards). Such decisions must not be based on protected characteristics. 

7) Reporting & Investigations 

  • How to report: In-app “Report an Issue” → Bias/Harassment category; or email support@party-ride.com    If you are in danger, call 911. 
  • What we do: 
  • Triage within 24–48 hours; urgent safety issues prioritized. 
  • Collect statements, logs (trip, chat/call masks), telematics, and—if applicable—venue/partner evidence. 
  • Where law requires, we will cooperate with authorities. 
  • Outcomes: Findings may include coaching, warning, temporary suspension, permanent deactivation, and/or partner termination. Repeated or egregious violations result in removal from the platform. 

8) No Retaliation 

PartyRide bans retaliation against anyone who, in good faith, reports discrimination, supports an investigation, or exercises rights under this policy or applicable laws. 

9) Ratings & Bias Monitoring 

  • Ratings or feedback that contain slurs or biased content will be removed and may trigger enforcement. 
  • PartyRide uses audits to detect systemic bias (e.g., unusual cancel patterns vs. riders with service animals or trips to certain neighborhoods) and will take corrective action. 

10) Training & Compliance 

  • Drivers, support, and operations staff receive periodic training on ADA, service-animal rules, and anti-bias best practices. 
  • City/state-specific TNC rules are incorporated into our training and operating procedures. (Example: ADA “two-question” guidance.)  

11) State & Local Laws 

This policy is designed to meet or exceed obligations under federal civil rights laws and the Americans with Disabilities Act (ADA), and to be adapted to state/local TNC and civil rights ordinances at launch. City/state-specific notices will be posted on our Disclosures page. 

12) Contact