Dallas: Important Rider Information 

Last Updated: February 10, 2026 

Scope: Applies to all riders (hosts and guests), including QR/Event rides in Dallas. 

1) Accessibility & ADA Commitments 

  • Service animals are always welcome. No fees, no special ID required. Drivers may only ask (1) if it’s a service animal required because of a disability and (2) what task it’s trained to perform. Drivers may not refuse service due to allergies, fear, shedding, or vehicle cleanliness. 
  • Mobility aids & assistive devices. Drivers must reasonably accommodate canes, walkers, foldable wheelchairs, and similar devices. Stow safely at no extra charge. 
  • Wheelchair-Accessible Vehicles (WAV). Request WAV in the app when available. If a WAV isn’t immediately available, we’ll offer safe alternatives or a cost-neutral handoff to an authorized partner when feasible. 
  • Reasonable accommodations. You can request extra pickup time, help with securing devices, and “quiet ride.” If a disability-related delay causes a wait-time fee, contact support—we’ll review and may waive fees tied to approved accommodations. 

2) Booking, Group Rides & QR/Event Mode 

  • Group rides. The host can invite guests and use split pay (equal or custom shares). Guests can join via link or QR and pay without an account. 
  • QR/Event rides. At venues, scan the posted QR, pick a seat, and pay your share. When capacity is reached, boarding may close. If a driver extends waiting/boarding time, the app will show the new deadline. 
  • Late joiners. Once the driver starts the trip (or capacity is full), joining is closed for safety and insurance reasons. 

3) Safety Basics 

  • Seatbelts are required for all riders in all seating positions. 
  • Zero tolerance for impaired driving, harassment, violence, or weapons violations. Use the in-app SOS for urgent safety issues; call 911 in an emergency. 
  • No open containers where prohibited; follow venue and local rules during QR/Event boarding. 

4) Non-Discrimination 

Equal service regardless of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, age, or any status protected by law. Service animals and assistive devices must be accommodated. Report concerns in-app under Safety → Bias/Harassment. 

5) Pickup & Drop-Off in Dallas 

  • Use marked curb zones where available. Drivers may reposition to a nearby safe spot if a location is blocked or restricted. 
  • For large venues, follow the app’s pin and signage to the designated pickup corral. 

6) Fees, Cancellations & Refunds 

  • Up-front fares & shares. Your split is shown before you join. Host may opt to cover unpaid guest shares. 
  • Cancellations. A grace window applies before pickup; after that, a fee may apply. For WAV/ADA accommodations, contact support if a delay relates to accessibility—we’ll review for fee waivers. 
  • Cleaning/damage. Standard wear (e.g., service-animal fur) isn’t charged. Significant mess or damage may incur a fee with photo documentation. 

7) Minors & Seating 

  • Riders must be 18+ to hold an account and book. Minors must ride with an adult guardian and use age-appropriate restraints where required by law. High-capacity vehicles may have different restraint configurations—ask your driver if unsure. 

8) Lost & Found 

Use Trips → This ride → Report item. Returns may require a fee to cover driver time/mileage. 

9) Language & Accessibility Support 

  • In-app Spanish (ES) available for core flows; more languages rolling out. 

10) Complaints & Escalations 

Report safety or service issues in-app (Support → Safety/Service) or email support@party-ride.com    For regulatory concerns related to Dallas/Texas TNC operations, we’ll provide the appropriate state/local escalation channel on request.