PartyRide Zero Tolerance Policy

Effective date: February 10, 2026 
Scope: This policy applies to everyone who uses or interacts with PartyRide—drivers, riders (hosts & guests), vehicle owners/fleet partners, venue partners, contractors, and employees—while using the platform or performing a PartyRide-related trip or activity. 

 1) Policy Statement 

PartyRide is committed to safety first. We enforce a zero-tolerance stance toward impaired driving, violence, threats, harassment (including sexual misconduct), discrimination, weapons violations, and other conduct that endangers people or property. Violations can lead to immediate suspension or permanent deactivation and may be reported to law enforcement. 

PartyRide operates as a Transportation Network Company (TNC). We maintain a zero-tolerance program consistent with applicable federal, state, and local requirements (including Texas TNC rules). City/state-specific supplements may apply. 

 2) Prohibited Conduct (Non-Exhaustive) 

  1. A) Impairment (Drivers)
  • Driving under the influence of alcohol, cannabis/THC, illegal drugs, or misused prescription/over-the-counter medications. 
  • Open containers or drug paraphernalia in the vehicle while online, en-route, or on-trip. 
  • Refusing required post-incident or reasonable-cause impairment screening where permitted by law. 
  1. B) Violence, Threats & Harassment
  • Physical assault, intimidation, stalking, threats, or vandalism. 
  • Sexual misconduct of any kind (comments, advances, contact, or invasive behavior). 
  • Harassing, degrading, or hateful speech (including slurs). 
  1. C) Weapons
  • Carrying or displaying weapons (including firearms) while using PartyRide, except for on-duty law enforcement or where expressly allowed by law and PartyRide policy. (PartyRide may adopt stricter “no-weapons” rules; see local supplement/venue rules.) 
  1. D) Dangerous or Reckless Driving
  • Speeding, aggressive driving, ignoring traffic laws, distracted driving (e.g., phone in hand), or operating an unfit/unsafe vehicle. 
  1. E) Discrimination & Retaliation
  • Denying service or treating someone differently based on protected characteristics (see Non-Discrimination Policy). 
  • Retaliating against anyone who reports a concern in good faith. 
  1. F) Safety & Accessibility Violations
  • Refusing service animals (drivers must comply with ADA rules), mishandling assistive devices, failing to require seatbelts, disabling safety features (e.g., airbags), or tampering with in-app safety tools. 
  1. G) Fraud & Platform Abuse
  • Identity, payment, referral, or chargeback fraud; falsifying trip states; manipulating split payments or QR/event flows. 

Riders are also subject to zero tolerance: extreme intoxication posing a safety risk, harassment, assault, property damage, weapons violations, and other unsafe behavior may result in removal and law-enforcement referral. 

 3) If Someone Appears Impaired 

Drivers: 

  • If a rider appears dangerously impaired (or carrying open containers where prohibited), you may decline or end the trip for safety, then report it in-app. Do not abandon the rider in unsafe locations—move to a safe, public place and notify support. 
  • If you feel impaired for any reason, go offline immediately, end any active trip safely, and do not drive. 

Riders: 

  • If your driver appears impaired or unsafe, end the trip as soon as it’s safe, call 911 for emergencies, and report via SOS or in-app support. 

 

4) Reporting & Emergency Response 

  • Emergency: Call 911 first. You can also use the in-app SOS. 
  • Non-emergency reports: In-app Report an Issue → Safety/Zero Tolerance, or email support@party-ride.com  . 
  • What to provide: Trip ID, date/time, locations, involved parties, description, and any evidence (photos, messages). 
  • Our response: 
  • Immediate safety triage for SOS/violent threats. 
  • Temporary suspension of involved accounts when warranted. 
  • Investigation using trip data, telematics, masked call/chat logs, partner/venue input. 
  • Law-enforcement cooperation when legally required or appropriate. 

Service levels (targets): 

  • SOS triage: within minutes; high-severity case manager engaged ASAP. 
  • Non-emergency safety reports: acknowledgment within 24 hours, investigation updates within 3 business days. 

 5) Enforcement & Outcomes 

Depending on severity and evidence: 

  • Coaching / Warning (for minor, first-time issues). 
  • Temporary suspension pending investigation. 
  • Permanent deactivation for confirmed zero-tolerance violations (e.g., DUI, violence, sexual misconduct, weapons). 
  • Partner/venue termination and law-enforcement referral as applicable. 
  • Cost recovery for damage/cleaning, chargeback abuse, or fraud. 

 6) Appeals & Reactivation (Where Allowed) 

  • For impairment allegations, PartyRide may require third-party testing (where lawful) or other verifications before considering reactivation. 
  • Some violations (e.g., DUI while on trip, sexual assault, violent crimes) result in permanent removal. 

 7) Background Checks & Ongoing Screening (Drivers/Owners) 

  • Pre-onboarding and periodic motor-vehicle and criminal checks via authorized providers. 
  • Continuous monitoring where available (e.g., new criminal or MVR events). 
  • Disqualifying offenses or patterns (DUI, violent/felony offenses, certain driving violations) lead to denial or deactivation, subject to applicable law and local policy. 

 8) Data Use, Privacy & Recordkeeping 

  • We use account, trip, telematics, communications metadata, and investigation artifacts solely to enforce safety policies and comply with law. 
  • Records are retained per our Privacy Policy and legal retention schedule. Personal information is handled under least-privilege access and audit controls. 

 9) Local & Venue Supplements 

  • Some cities/states/venues impose stricter rules (e.g., firearms, alcohol, event safety, ADA enforcement). PartyRide will publish applicable supplements (e.g., Dallas/Texas) and adhere to venue-posted requirements for event/QR rides. 

 10) Acknowledgment 

Use of PartyRide constitutes acknowledgment of, and agreement to comply with, this Zero Tolerance Policy and related safety policies. Violations may result in removal from the platform and legal consequences. 

Contacts: 

  • Emergency: 911 
  • Urgent Safety/SOS: In-app SOS